When: Wednesday, December 10, 2014
What: An overview of key requirements and best practices related to the ADA and customer service for rural and tribal transit operators.
Join National RTAP for the fourth 101 Webinar and learn about key requirements and best practices for ADA Customer Service, focusing on rural and tribal transit!
Join National RTAP and partner Easter Seals Project ACTION for the fourth 101 Webinar and brush up on ADA customer service and related requirements!
Customer service and sensitivity are critical when transporting passengers with disabilities, and the ADA requires all transit drivers be "trained to proficiency" to operate vehicles and equipment safely and to properly assist individuals with disabilities in a respectful and courteous way. Join us for an overview of this important topic.
Kristi McLaughlin, Training & Technical Assistance Specialist at Easter Seals Project ACTION, will discuss key issues, best practices, and requirements related to customer sensitivity, ADA transportation regulations, and how to provide reasonable assistance to customers.
This one-hour webinar will be beneficial for rural and tribal transit drivers and managers, for those who are new and as a refresher for more experienced drivers and managers.
The following will be covered in the webinar:
- Customer sensitivity
- The ADA and transportation – e.g., service animals, boarding and securing people who use wheelchairs, and effective communication
- Reasonable assistance – what is required and what might be too much
This webinar is the fourth of the National RTAP 101 Webinar Series, and it will take place onWednesday, December 10, 2014, at 2:30pm Eastern/1:30pm Central/12:30pm Mountain/11:30am Pacific.