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MPTA Peer Round Table Focuses on Updates from Providers Across the State

The latest MPTA Peer Round Table focused on Agencies on the Move in Missouri.  From rural transit to urban areas, providers from across the state had the opportunity to share updates and discuss opportunities and challenges experienced by industry professionals.  Attendees heard updates from Denny Ward, Executive Director of SMTS about leadership changes at the organization, Tom Gerend, Executive Director of the KC Streetcar Authority on expansion projects in the works, and Matt Crawford, Director of Transit at City Utilities of Springfield on the agency’s recent comprehensive transit operations study.

Additional discussion items included:

  • Impacts of state investment in public transit
  • Shifts in ridership numbers and usage patterns
  • Strategies for rider and community engagement
  • Dispatching technologies and ridership data for reporting and analysis
  • Organizational succession planning and retention strategies
  • Customer service and service quality
  • Operator levels and labor environment

View a recording of the peer round table below:


Check out upcoming and previous MPTA Education Series events here.