From National RTAP eNews May 17, 2012:
The Transportation Research Board (TRB) has released a report outlining the uses and successes of transit agencies using social media such as Facebook, Twitter, and blogs. For transit agencies interested in using free social media to their benefit, and who want to see how other agencies have employed the technology, this report is invaluable. In 2011, National RTAP published a technical brief outlining how transit agencies can best use social media to their advantage. You can download the technical brief in our resource library.